1. Workspace
Login & Authentication
Having trouble logging in?
Mantraist uses Google Authentication for Workspace accounts. We do not ask you to create or manage a separate Mantraist password.
If you're having trouble accessing your account:
- Make sure you're signing in with the correct Google account.
- Check that your Google account is working normally.
- Try signing out and signing in again.
- If the problem continues, contact us.
Account Management
Want to delete your account?
If your Workspace provides an account-management option, you can use the available account deletion controls in your settings.
If you cannot access your account or cannot find the deletion option, contact us at mantraist45@gmail.com.
Account deletion may remove information associated with your Mantraist account, subject to our Privacy Policy and applicable retention requirements.
Tasks & Projects
If you experience problems with tasks, projects, or other Workspace features, contact us with:
- What you were trying to do
- What happened
- Any error message you received
- A screenshot, if helpful
This helps us understand and reproduce the issue.
Client Portal
If a client cannot see information you intended to share, first check the visibility settings for the relevant project or task.
If the problem continues, contact us and explain what you expected the client to see.
AI Features
Mantraist AI features may occasionally produce inaccurate results or experience temporary limitations.
If an AI feature is not working correctly, tell us:
- Which AI feature you were using
- What you were trying to accomplish
- What happened instead
- Any error message you received
Please avoid sending sensitive information in a support message unless it is necessary to explain the issue.
2. Freelancer Network
Freelancer Network Application
After submitting your application, your information may be reviewed by Mantraist.
Your application may be:
Pending
your application has been received.
Under Review
your information is being evaluated.
Approved
your profile meets the current network requirements.
Rejected
your profile does not currently meet the requirements.
Approval does not guarantee a client, project, income, or a particular number of opportunities.
Need to Update Your Application?
If you submitted incorrect information or need to update something in your Freelancer Network application, contact us at:
Please tell us which information needs to be corrected.
Work References & Portfolio
The work references and portfolio links you submit should represent genuine work and accurately describe your involvement.
If you have questions about what can be submitted as a work reference, contact us before submitting your application.
Application Questions
If you have questions about the Freelancer Network, including eligibility, application requirements, review, or approval, contact us.
We may request additional information when necessary to review an application.
3. Client Project Requirements
Submitted a Project Requirement?
The client requirement form is used to collect basic information about your project and help Mantraist identify potentially suitable verified freelancers.
You do not need to provide a complete project specification when submitting the form. Detailed scope, deliverables, technical requirements, pricing, milestones, deadlines, revisions, and other project-specific details can be discussed with the freelancer after an introduction.
Your Email Is Important
Please provide an active and regularly monitored email address. Mantraist may use this email for freelancer matching updates, project communication, important notifications, follow-ups, and sharing relevant project files or documents through email attachments.
Need Help With Your Requirement?
If you need to correct information submitted through the client requirement form, have questions about the matching process, or need assistance with your requirement, contact us at:
Please include the email address used when submitting your requirement and briefly explain what you need help with.
3. Account & Privacy
Privacy Questions
If you have a question about how Mantraist collects, uses, stores, or processes your information, please review our Privacy Policy or contact us directly.
Data or Privacy Requests
You can contact us if you want to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Ask a question about your personal information
- Make another privacy-related request
Email: mantraist45@gmail.com
We may need to verify your identity before completing certain requests.
Security Concerns
If you believe your Mantraist account has been compromised or you discover a security issue, contact us as soon as possible.
Please do not publicly disclose sensitive security information before giving us a reasonable opportunity to investigate.
4. Feedback & Bug Reports
Found something that doesn't work correctly?
We'd love to hear about it.
When reporting a bug, please include:
- What you were trying to do
- What happened
- What you expected to happen
- Your browser/device, if relevant
- A screenshot or screen recording, if helpful
You can also send us feature suggestions and general feedback.
Not every suggestion will be implemented, but feedback helps us understand what needs improvement.
5. Contact Us
For support, client project requirements, freelancer matching questions, Freelancer Network questions, privacy requests, bug reports, or other inquiries, contact us through:
Working Hours
- Monday – Saturday: 10:00 AM – 5:00 PM
- Sunday: Holiday
For client project requirements, account, privacy, or Freelancer Network matters, email is the preferred contact method so we can properly review and respond to your request.